Programme: Coaching, 2012
Name: Justin Lanigan
Company: 123 Online
Year founded: 2007
Industry: ICT, Creative Services
Website: www.123online.co.nz
Location: Auckland
Increase in Full Time Employees: 15%
"Our coach was exceptional! She was great to work with, highly knowledgeable and showed genuine care for our business and our goals. By far the most valuable aspect of the mentoring was the development of our strategy map. Using balanced scorecard methodology, we identified our vision, as well as key objectives across the team, finance, systems and customers.
The result has been total strategic clarity. Our decision making process is now aligned with our strategy, and our team are fully on board with where we're headed, and why we're headed there. It gave us the push we needed to take the jump into another product offering that we’d long considered but hadn’t actioned. We’ve now launched the product and the uptake is better than expected!
Our coach always asked us the right questions to challenge us to discover the answers ourselves. Highly valuable and money well spent!"